Managed Cyber Awareness Services: End-to-End Program Management & Compliance Assurance

HumanShield’s managed cyber awareness services deliver end-to-end program management across e-learning, classroom training, and phishing simulation tools — with built-in compliance assurance. Whether you run an LMS, live workshops, or multi-channel simulations, our managed services team operates the entire cycle: design, delivery, reminders, reporting and audit support.

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What Are Managed Security Awareness Services?

A full-service operating model where HumanShield plans and runs your awareness program. This definition includes explanation of core services spanning content mapping, cadence planning, campaign builds, communications and governance — so your InfoSec team gets outcomes without extra admin burden.

Training Program Design & Implementation

We handle program design, content selection and localisation, then manage technical implementation and setup across LMS/e-learning and live sessions. Tracks are role-based (all staff, IT, HR, execs) and aligned to your risk profile and policies.

Campaign Management & Execution

Our team runs recurring campaigns end-to-end: theme calendars, comms, management of cohorts, and precise execution of e-learning assignments, phishing simulations and reinforcement nudges.

User Enrollment & Tracking

We manage user enrollment and group targeting, keep rosters up to date via HR feeds/SSO, and deliver transparent tracking and management of completions and assessment outcomes.

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Complete Compliance Management

A complete, full and comprehensive governance layer that ensures evidence is audit-ready at all times — from assignment logs and completion artefacts to incident follow-ups and exception handling.

Automated Reminder Management

We configure reminders that combine automation with human follow-ups. Smart notifications (email/IM) increase completion rates, and manual escalations close the last mile for critical cohorts and overdue learners.

Compliance Reporting & Audit Support

HumanShield prepares reporting packs for monthly/quarterly/annual cycles and represents your team during internal and external audit reviews — providing compliance evidence, sampling artefacts and responses to auditor queries.

Executive Dashboards & Insights

Leadership-ready dashboards surface trendlines, risk cohorts and programme ROI. Exportable reporting with succinct insights helps CISOs and HR/Compliance track progress and prioritise interventions.

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White-Glove Service & Support

A white-glove, premium delivery experience with a dedicated service manager and SLA-backed response for requests, changes and escalations.

Support & Consulting

Support for urgent issues and advisory consulting on content, cadence and policy comms. Our dedicated account manager resolves problems quickly and keeps campaigns on schedule.

Continuous Program Optimization

We drive ongoing optimization via A/B tests, content refreshes and segment tuning — a cycle of continuous improvement that increases engagement and reduces risk over time.

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Dedicated Security Awareness Team

Your programme is run by a team of awareness experts and specialists — including a programme lead, campaign manager, content strategist and data/reporting analyst — aligned to your governance calendar and culture.

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Managed Services Benefits

Our managed model delivers clear benefits and advantages: higher completions, better retention through timely nudges, reduced administrative load for security and HR, and demonstrable value through consistent compliance reporting and audit readiness.

• Automated and manual reminders that lift completion percentages
• Monthly/annual completion reports for HR/Learning and executives
• Representation of InfoSec/CyberSec needs during audits
• Unified governance across e-learning, classroom and simulations

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